Client Testimonials

Virgin Media O2 Senior Manager - Pipeline and Delivery

Nick delivered significant transformation projects for us in his time at Virgin Media O2. He is highly skilled at project delivery, can assimilate and act on technical detail, and has a very high work ethic. I would not hesitate to recommend Nick for any programme or project management role he may be considering.

Virgin Media O2 Project and Policy Manager

I have been fortunate enough to work with Nick for several years on various multi-million pound projects. He is a strong, professional and extremely competent Programme Manager.

Nick possesses a unique combination of providing clear and effective leadership to achieve the programme goals and the diplomacy and tact to deal with key stakeholders at every level. He is well respected and an excellent people manager. I am very happy to recommend Nick, he would be a great asset to any company and I would welcome the opportunity to work with him again.

Utilities Network Provider Geographical Information Systems Consult 

I worked with Nick on a Mobile GIS Programme.  It was very nice to work with him and I would be happy to work with Nick in the future.

Stand out qualities for me were:

1. The ease and speed with which he picked up the very many moving parts of a fairly complex and technical programme of work.

2. Very good People Management and Relationship Skills- Did really well with managing the team personalities and work styles.

3. Not fazed by issues- Very pragmatic approach to problem solving and issue resolution.

4. Professionalism and Focus on the project.

Nick would be a plus for any IT programmes.

Capita Consulting Services Project Manager

Nick is a strong Programme Manager and I was grateful to have his support on a recent project that we both worked.

We both joined a long running, well-established software delivery project at similar times; Nick worked for my client and was my main point of contact for reporting on delivery progress.

Nick and I built up a good working relationship which helped to regain focus on the project and to move forward with a clear plan.

I found Nick to be reliable, approachable and calm under pressure; he was forthcoming with solutions to problems and supportive of myself and my team when we hit challenging periods/obstacles.

As a Delivery Manager for software projects it was great to work with someone who had knowledge of the software delivery process; Nick’s knowledge made it easier for us to troubleshoot issues as a team.

I’d recommend Nick in a similar role and hope to bump into him on a project again in the future

Collaboration Software and Adoption Specialist

I recently worked with Nick on a Liberty Global pan-European implementation, where he was the Senior Project and Programme Manager. 

Nick has shown throughout the project that he is highly adaptable, when it comes to navigate through dramatic changes. At all times, you can count on Nick to be diligent, practical and rational. 

Even though he always remains results-focused, Nick is also showing concern for the team well-being and never fail being courteous: his smoothing voice certainly greatly helped reducing stress in the most intense moments of the project. 

Finally, his ability to listen carefully and gently guide the team strongly contributed in achieving a very high adoption to 15,000 users in 14 countries.

Sovereign Housing Chief Operating Officer COO

Having worked closely with Nick while he stepped up as the Acting IT Director I was hugely impressed with his ability to navigate between the technical and business landscape. 

His pragmatic ability to set appropriate priorities for the team and a clear focus to achieve results meant he was able to realise the clear strategy to improve IT Service and provide a secure foundation from which to transform service to the business. 

His successful presentation to the board to gain an additional £6m funding was crucial to this. 

Finally Nick's engaging and collaborative leadership style helped to rebuild morale after a turbulent time and steer the team through challenging transformation. 

Sovereign Housing Chief Financial Officer CFO

To support the business in realigning to a new, challenging environment, Nick took it on himself to fundamentally review the Business Change Team and how it could continue to add value and support a leaner operating style. 

Nick developed a new structure geared to the future project pipeline and then saw the structure through to implementation, managing the restructuring in a professional but caring manner. 

Nick has impressed me with his Business Change knowledge and his drive to ensure projects are delivered in an efficient and effective manner.

Arqiva Project Manager and Sovereign Housing Head of Change Delivery

I have worked in Nick's team at two different organisations and have found it to be a rewarding and positive experience; so much so that the second time I worked for him was an intentional choice. It is my view that Nick is a strong leader who builds highly collaborative and successful teams, supporting them and encouraging their development. He has a clear focus on delivery and is able to lead the implementation of complex IT and Business Change programmes; often in challenging environments. 

Nick’s extensive experience combined with and open and honest approach ensures a well-motivated and high performing team, giving them space where needed but also providing challenge as required. He is generous with his time, support and praise, which has been valuable in my own professional development; allowing me to reach greater levels of performance. 

I would be very happily to work with Nick again if the opportunity came up.

Sovereign IT Director

I took over as IT Director from Nick, who had been an interim Director after the team had been through a period of downsizing, change and stress. Nick pulled the team together and handed me a functioning team, with a well thought out major infrastructure investment program. 

He then completed the delivery of a series of transformation projects, finishing with the downsizing of the change team. Throughout he was thoroughly professional, caring deeply about the delivery of the projects, but also in the team he was managing. 

A safe and caring pair of hands.

Arqiva IT Director

Nick was a key member of our team who was highly regarded both within IT and across the business. He brings a level of calm control, attention to detail and objectivity to a programme that is critical to the successful outcome. We missed him greatly when he moved on and I would love to work with him again both from a professional perspective and because he is great guy and real team person.

Service Management Consultant

Nick Kendall demonstrated himself to be very competent and goal driven, whilst also presenting a personable, flexible & open approach to programme & project management. This combination actively encouraged commitment and peak performance from his teams. His communication skills and levels of personal integrity are some of the best I have seen in my career. 

In my experience, some people in Nick's position tend to use their teams as a vehicle for self promotion. Nick is not one of those. His style of managing people in a collaborative and coaching way generated something far more productive, rewarding and long term -- genuine loyalty. 

A pleasure to work with, I hope that Nick and I will have the opportunity to work together again soon.