Portfolio

• Office 365 Tenant Migration Programme successfully migrating over 10k users from Telefonica to VMO2 following joint venture involving transfer of 260TB data for 10,200 mailboxes, OneDrive and over 3,000 Teams sites, enrolment of 22,100 mobile devices into MDM / MAM, O365 deployment to over 400 Retail stores and 4,000 users, implementation of MIM for identity synchronisation and consolidation of Microsoft licencing saving over £1m over 16 months.

• Workplace Collaboration Programme changing working practices and supporting move to hybrid working, increasing collaboration and mobile working with rollout and adoption of Microsoft Office 365 including Teams, Exchange Hybrid, SPO, Intune / MAM, Azure Information Protection to 14,000 users and 10,000 partners with supporting business change and benefits realisation.  Early adoption levels exceeding targets at 75%.

• European infrastructure refresh programme across 6 countries and with a budget of £9m.  Replaced 14,000 laptops and desktops and upgraded 24,000 users from Win7 to Win10, including rapid deployment of over 2,000 laptops and mobiles to call centre staff within 2 weeks to enable remote working due to Covid-19.  Included application remediation of over 2,000 applications, upgrade and migration of 800 Citrix servers providing remote applications (XenApp) and VDIs to 10,000 users.

• Responsibilities included management of all on / offshore 3rd party suppliers and internal teams, including all commercial, privacy, security, training, communications, service readiness and governance aspects of programmes with engagement to C-level stakeholders.

• Global rollout and user adoption to 14 countries of collaborative technologies, including WebEx and Jive to 15,000 knowledge workers to save €2.9m per annum and achieving one of the highest Cisco adoption rates of over 80%.

• Essential Infrastructure capacity upgrade of 4 iSeries critical billing systems to support addition of 4 million new homes and businesses as part of £3bn network expansion.

• Management of SharePoint Upgrade and Migration projects providing over 7,500 sites for 26,000 users to very limited time and budget.

• Identify Management (IDM) Solution implementation utilising QuestOne Identity integrating to Oracle ERP, Active Directory and iSeries for 30,000 employees, enhancing GDPR and SOX compliance.

Responsible for successful recovery of £5m IT and Business Change programme transforming multiple business processes impacting over 3,000 field, depot and back office users.  Programme was running two years late and considerably over budget but turned around within 3 months and with savings of £650k:

• Delivery of Mobile Geospatial Workforce Management system integrated to GIS, Asset Management and Finance.

• Progressed commercial issues and secured realistic plan with supplier including multiple additional on and offshore development and test resources.

• Transformed team morale and relationship with supplier into productive and proactive relationship.

• Confirmed and secured plans to deliver all MVP requirements including dependencies with external programmes.

• Downsized project team and released a number of resources to reduce costs.

• Led global delivery of a large CRM transformation programme to support the Drinks segment $1bn ambition, including Agile implementation in 5 global markets of Magento e-commerce platform, Salesforce Sales and Service Cloud including Lightning Field Service, CPQ, integration to SAP ECC, retirement of SAP CRM and development of CRM Roadmap for UK, Germany, France and North America.

Head of Business Change

Led a business based team of 18 IT and Business PMs, Business Analysts, Six Sigma Business Improvement Analysts and PMO with accountability for the secure and successful delivery of all major business and IT projects:

• Led management of project portfolio plan to support corporate strategy and 5-year plan.

• Provided leadership and ownership for successful realisation of £10m Business Transformation programme delivered 10% under budget (£940k).

• Built confidence in project delivery with key stakeholders implementing suitable governance, reporting, metrics, resource and budget plans.

• Built close stakeholder relationships with business functions to help manage change, realise strategy and benefits, manage on-going change and optimise IT project investments.

• Implemented team restructure saving £600k / year (55% reduction in cost) to support business efficiency strategy.

Acting IT Director

Responsible for a department of 50 staff, led the IT department through an intensive period of both departmental and organisational change.  Gained Board approval of £6m Opex and £8m Capex annual budgets to realise a fundamental refresh of all end user and infrastructure hardware, developed the team and matured processes to ensure a professional, proactive and business led service that provided the foundation for successful support of the business strategy.

• Developed a refreshed IT Strategy to provide clear vision of future state of IT and close alignment to business to realise strategic objectives, resulting in approval of additional £5m investment over 4 years at Exec and Non-Exec Boards. 

• Transformed IT team from reactive to proactive service, covering investment in staff development, coaching, best practice implementation such as ITIL and ISO 27001 Security standards.

• Implemented flexible and critically needed business enabling cloud strategy utilising SharePoint and Office 365, MS Dynamics CRM Online and Microsoft Azure for fast innovation development and deployment.

• Matured end-to-end service provision processes resulting in 35% (12.5k) reduction in Service Desk incidents in 1st year, while building morale and cutting staff attrition from 35% to 4% in 9 months.

• Ensured implementation of extensive infrastructure refresh (end user, server - Vblock, and network – MPLS cloud) to provide strong, resilient, flexible and future proofed foundation for provision of IT services to improve business operations achieving 100% backup and tested DR within SLAs for 1st time.

• Introduced a number of innovations such as cloud services, smarter and mobile working and mobile application development to relieve pressure on IT and support more efficient and flexible ways of working to free frontline staff from office and paper based working.

Head of IT Change

With responsibility for delivery of all IT change, projects, development and innovation and a Capex budget of £8m, built a new team of 10 and achieved:

• Successfully progressed several critical stalled projects resulting in 20% saving (£340k) on one system consolidation project by implementing better governance and scope control.

• Implemented several new process improvements such as CAB, TDA, Agile / Scrum development, along with introduction of IT project methodology and governance in line with best practice.

• Nurtured close relationships with the key stakeholders to ensure the successful delivery of key business transformation and IT projects.

IT Programme Manager

Led a team of up to 6 Project Managers and their teams of up to 20 direct reports, responsible for ensuring the delivery of several aligned programmes and a portfolio of 20 diverse projects and their benefit to the business with a capital value of £10m.  Key responsibilities and programmes included:

• All elements of successful programme delivery and benefits such as managing project prioritisation, definition, change control, risk identification and mitigation, dependencies and resolution of critical issues that threatened to delay or seriously disrupt the Programme goals.

• Development of improvements and new processes as part of Continual Service Improvement and lessons learnt review.

• Ensure adherence to project governance and successful delivery of business benefits to budget, time and quality.  3rd party management and contract negotiation.

• Customer: Global SalesForce implementation (£1.2m) to 200 users using Agile / Scrum methodology with £174m of sales recorded in first month.

• Service and Workforce Management: £4m implementation of ITIL processes and Remedy ITSM system for all UK TV and Radio broadcast and IT services, Radio Customer Service portal using Oracle, and Workforce Management upgrade.

• Enterprise Projects and Programmes: took ownership and identified £1.5m Oracle Project implementation failing, leading to cancelling of project and saving of £400k and resulting successful implementation of Primavera to support strategic Smart Meter programme.

• Finance: Managed £1.3m implementation of Oracle Property / Billing with integration and extensions to AR, AP, GL, Site Management, Cognos reporting, data migration, decommissioning of JD Edwards and implementation Fusion SOA and Business Objects.  Successfully managed a mixed team of up to 30 permanent, contract, consultant and off shore resources.  System successfully processed over £100m of transactions in first week.

IT Senior Project Manager

Delivered a Global Business Critical 24/7 Satellite Scheduling and Finance System (6 rapid phases over 20 months) as the first in-house Arqiva delivered IT project:

• Built a new team and processes, for use on this and future projects, to successfully deliver this business critical system integrated to Oracle e-Business Suite.

• Managed a £1.4m budget and delivery in three countries, 14 sites and to 200 users from 4 merged companies with diverse processes.

• Tender, analysis and technical delivery by contractor and our system department to develop and customise multiple Java and .Net applications with integration to the core SAP ERP platform.

• Business change management related to the implementation of these systems that would process in excess of £750m per annum in turnover via a dealer network of more than 3,500 active outlets.

• New EPOS implementation: Managed delivery of retail and marketing requirements including promotion, CRM, in-store dashboards, and Business Objects reports.

• Implementation of Forecast and Demand Planning system: included business change to Wholesaler model with Sales, Margin and Buying plans and integration to SAP ERP and Warehousing systems.

• Gift Card and Wedding List solutions with associated EFT payment card solution integration.

• Managed development of bespoke web Asset Management and Store Product Data system integrated to EPOS and SAP ERP.

• Implementation of stalled Store Graphics and Shelf Edge Ticketing system in 20 days for £14k with annual group labour cost savings of £560k.

• Implementations to all 15 group countries and franchises including 80 stores and 4000 users.